Shipping policy

Shipping Policy

Last updated: 24 July 2026

Made to order, then shipped

Every piece is made to order — we produce it specifically for you once you order, then ship it. So the time to receive an order is production time + delivery time, not delivery time alone.

  • Production typically takes 2–5 business days before an item ships.
  • Delivery time then depends on your address and the option you choose at checkout.

We produce close to you where our network allows: our items are printed close to you wherever our production network can, so they travel a shorter distance to reach you. This also means production and delivery estimates can vary by item and destination — the estimate shown at checkout and on the product page is the one to rely on. We don't promise a fixed delivery date.

Your order may arrive in more than one parcel

Because pieces are made to order by our production partners, an order can ship in separate parcels that arrive a day or two apart — this is normal and nothing has gone wrong. Where this applies, we tell you on the product or cart page. The wording you'll see comes straight from how the order is actually packed:

  • One parcel (gift-ready sets): "Ships gift-ready in one box. Your coordinated set arrives together, flat-packed in a single protective tube — ready to give."
  • Two parcels (mixed formats — e.g. rolled prints plus a framed piece): "Ships in 2 parcels, a day or two apart. Your prints travel rolled in one tube; framed pieces are boxed separately in rigid, glazed protection so they arrive perfect."
  • Two parcels (wall art plus soft furnishings): "Ships in 2 parcels. Wall art and soft furnishings are made in different local workshops, so they travel separately — each arriving on its own honest timeline shown at checkout."
  • Three or more parcels (e.g. several framed prints): "Ships in 3 parcels. Each framed print is individually boxed in rigid, glazed protection — the safest way to send glass — so they arrive over a few days rather than one heavy carton."

Each parcel has its own tracking, and we'll always show you the delivery estimate for what you've ordered.

Delivery costs

Delivery is calculated at checkout based on your address and what you've ordered, and is shown before you pay. Orders of US$100 or more (or the equivalent threshold shown at checkout in your local currency) qualify for free standard delivery.

Markets we ship to

We ship to the countries shown in our region selector. Prices show in your selected market's currency.

Duties and import taxes

International orders may attract import duties or taxes payable by the recipient, unless stated otherwise at checkout.

Tracking, delays and problems

Once your order ships, we'll send tracking. If tracking stalls or a parcel is delayed, we chase it — not you. If a parcel is lost or arrives damaged, see our Refund & Returns Policy: contact us within 30 days with your order number (and a photo, for damage) and we'll put it right.

Questions about a delivery? Email us at george.lahoud91@gmail.com — we aim to reply within one business day.