Refund policy

Refund & Returns Policy

Last updated: 11 October 2026

This is the Refund & Returns Policy of Wonders of Mine, operated by Virtual Buyers Agent Pty Ltd (ABN 62 694 217 046). Everything we sell is made to order - each piece is produced specifically for you once you place your order, then printed and shipped by our production partners. That shapes how returns work, so please read this before ordering. Nothing here takes away rights you have under the law (see "Your rights under the law" below).

Faulty, damaged or misprinted items - we'll make it right

If something arrives damaged, defective or misprinted - for example a manufacturing flaw, a warped or marked print, an ink problem, or the wrong item or artwork - we will replace it or refund it. You will not be left to argue with our supplier: we handle that.

To sort it out quickly:

• email us within 30 days of delivery at info@wondersofmine.com, with your order number and a clear photo (or photos) of the issue;
• in almost every case you will not need to post anything back - a photo is enough for us to arrange a replacement or refund;
• if the item never arrived, get in touch within 30 days of the estimated delivery date and we'll chase it and send a replacement.

We aim to reply to every message within one business day.

The 30-day contact guidance above helps us resolve problems promptly. It does not shorten any statutory remedy or claim period that applies to your goods.

If faulty, damaged, misprinted or misdescribed goods need to be returned, we cover the reasonable return costs as required by applicable law. Email us so we can arrange the return or explain how those costs will be reimbursed.

Change of mind and cancellation

We do not offer an additional voluntary change-of-mind return or exchange period outside the rights that apply by law. This does not limit the EU and UK cancellation rights below, other statutory rights, or our faulty-goods commitments.

Our current range uses our standard artwork, sizes and finishes. We print after an order is placed, but that alone does not make these products personalised or exempt them from a statutory cancellation right.

If you need to change or cancel an order, email us as soon as possible. We will try to stop production where possible. Production may already have started, but this does not remove an applicable statutory cancellation or refund right.

Your rights under the law (these always apply)

Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits or excludes those rights.

EU and UK online cancellation rights

For our standard catalogue goods where EU or UK consumer cancellation law applies, you can cancel without giving a reason by notifying us within 14 days after you receive the goods. If goods from the same order are delivered separately, the period runs from receipt of the last item. You may also notify us before delivery.

Email info@wondersofmine.com with a clear statement that you are cancelling and the items concerned. You may include your order number to help us identify the purchase. You do not need our permission or a particular form to exercise this right.

Unless we arrange collection, send the goods back within 14 days after notifying us. Send returns to Wonders of Mine, Virtual Buyers Agent Pty Ltd, 10 Petre Close, Middleton Grange NSW 2171, Australia. You do not need our permission or a return-authorisation number to exercise your cancellation right. Please include your order number so we can identify your return.

For a non-faulty cancellation return, you pay the direct postage cost of sending the goods to our receiving address in Australia, only where we informed you of this obligation before purchase and applicable law allows it. Otherwise, we bear that cost as required. This does not apply to the reasonable return costs for faulty, damaged, misprinted or misdescribed goods.

You can inspect the goods as you would in a shop. We may make a lawful deduction for loss in value caused by handling beyond what is needed to check their nature, characteristics and functioning. We do not charge a cancellation or restocking fee.

We refund the applicable payments, including any standard outbound delivery charge paid. Additional charges for a more expensive delivery option are not refundable where the law permits that exclusion. We use your original payment method unless you expressly agree otherwise, without a refund fee.

We reimburse without undue delay and within the applicable 14-day refund period after your cancellation notice. For goods, unless we have offered collection, we may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever happens first.

Current catalogue choices do not include customer names, bespoke artwork or customer-specific dimensions. We do not rely on a blanket personalised-goods exemption. Any legally valid exception for a future genuinely customer-specific product would have to be explained before purchase. Your rights for faulty, damaged or misdescribed goods remain unaffected.

Optional cancellation message

You can cancel using your own words or the optional model withdrawal message below. A particular form, signature on an email or order number is not required to give a clear cancellation notice.

To: Wonders of Mine, Virtual Buyers Agent Pty Ltd, 10 Petre Close, Middleton Grange NSW 2171, Australia; info@wondersofmine.com.

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: [goods].

Ordered on: [date] / received on: [date, if received].

Name of consumer(s): [name]. Address of consumer(s): [address].

Date: [date]. Signature of consumer(s): [only if this message is sent on paper].

Delete whichever wording does not apply. You may add your order number to help us identify the purchase.

Refunds

Where a refund is required by law or agreed by us, we process it to your original payment method. It can take a few business days to appear, depending on your bank or card provider. If we arrange a replacement instead, we produce and ship it at no extra cost to you.

How to reach us about a return

Email info@wondersofmine.com with any return question or cancellation notice. You can notify us immediately without a return-authorisation number or our permission.

Our goods-return receiving address is:
Wonders of Mine
Virtual Buyers Agent Pty Ltd (ABN 62 694 217 046)
10 Petre Close
Middleton Grange NSW 2171
Australia.

Send returns to this address, rather than to a production partner or the dispatch address on your package. We handle your return and any replacement or refund directly.